University of Georgia Business Outreach
Services Small Business Development Center

Market Research to Determine Customer Satisfaction
Gwen Fulcher Young and Associations

The following is a list of comments made in response to the question,
"What did you like or not like about your real estate experience?"

1. "Everything was handled in a timely manner"
2. Closed quickly
3. "I liked the entire experience"
4. "Responsiveness of the agent and her staff"
5. "The realtor showed me houses that matched my criteria without taking me to areas I was not interested in"
6. "I liked the knowledge of our agent"
7. "I liked everything! The agent made the entire experience a very simple and pleasant one"
8. "I felt very comfortable with my agent"
9. "Aggressiveness"
10. "Professionalism and reliability"
11. "It took all the stress off me"
12. "They made it very easy on us - no stress!"
13. "An easy transaction"
14. "Sold quick, at higher than appraised or asking price"
15. "We appreciated Gwen's professionalism and the speed at which she sold the house"
16. "House sold quickly"
17. "All of my questions were answered promptly"
18. "My agent, Gwen Fulcher Young, was fantastic"
19. "Experience was good, service was professional"
20. "Aggressive and active"
21. "Ms Young was very informative about her company and about real estate laws - the house sold 2nd day it was on market - she and staff very accommodating to our work schedule"
22. "Everything was handled very professionally"
23. "My agent did the best possible job."
24. "Liked the realtor's knowledge of the area"
25. "They were very helpful"